Assistant Visitor Program Manager

Lāwaʻi, Kauaʻi

We are seeking a Full-Time, Salary Exempt Assistant Visitor Program Manager at our South Shore Lāwaʻi Gardens

The Assistant Visitor Program Manager provides hands-on leadership and oversight of  daily front-of-house operations at NTBG’s Lāwaʻi Gardens Visitor Center, the main  gateway to Allerton and McBryde Gardens. Reporting to the Visitor Program Manager,  this on-site position oversees visitor services, guest check-ins, tour departures,  reservations, gift shop operations, and Visitor Center Associates, including staff  scheduling, training, and performance coaching. 

The position serves as the primary retail operations lead and designated operational  backup to the Visitor Program Manager, exercising sound judgment and delegated  authority to ensure smooth daily operations, responsive visitor service, and staffing  continuity. The Assistant works collaboratively with department leadership and  escalates significant operational, personnel, financial, or policy matters as appropriate.

include the following. Other duties may be  assigned.

• Staff Leadership: Supervise, schedule, train, and coach Visitor Center Associates while ensuring effective staffing and customer service.
• Retail Operations: Oversee Gift Shop operations, including inventory, merchandising, sales, purchasing recommendations, and cash handling.
• Visitor Services: Coordinate guest check-ins, reservations, ticketing, tour departures, group arrivals, and day-to-day visitor needs.
• Guest Experience: Promote exceptional service rooted in authentic Aloha while supporting communication of NTBG’s cultural and conservation mission
• Reporting & Accountability: Maintain accurate sales, inventory, visitor, staffing, and financial records; identify operational trends and recommend improvements.
• Operational Leadership: Serve as the designated operational lead during the Visitor Program Manager’s absence, making routine decisions within established policies and delegated authority while escalating significant matters to leadership.

Education and/or Experience

• Associate degree in Hospitality, Tourism, Business Administration, Retail Management, Recreation, or a related field preferred; equivalent education and directly relevant experience may be considered.
• Minimum of three years of experience in visitor services, hospitality, eco-tourism, or retail operations, including at least one year in a supervisory, team lead, or shift leadership role.
• Experience with reservation platforms (e.g., FareHarbor), POS systems, retail operations, inventory management, cash handling, employee training, and customer service preferred.
• Demonstrated ability to lead frontline teams, supervise employees, exercise sound judgment, and make effective day-to-day operational decisions.

Knowledge, Skills, and Abilities

• Strong communication, leadership, customer service, and problem-solving skills; bilingual or multilingual abilities preferred.
• Sound judgment, organizational skills, and attention to detail, including cash handling, inventory, and reporting.
• Basic mathematical skills and proficiency with reservation platforms, POS systems, Google Workspace, and Microsoft Office.
• Ability to lead a team, manage competing priorities, and work effectively in a fast paced environment.
• Commitment to NTBG’s mission and sharing Hawaiʻi’s cultural and environmental heritage.

Physical Demands and Work Environment

Requires extended periods of standing and walking, verbal communication, hearing,  handling merchandise and cash, and reading computer screens and printed materials.  Occasional lifting and carrying of up to 30 pounds is required.

Schedule: 40 hours per week with some weekends, holidays and select evening events

Pay Range: $54,080–$58,240

This position is open until filled.

NTBG is an equal opportunity, equal access employer. A copy of NTBG’s Drug Free Workplace Policy can be found here.

Employment applications are accepted by email, mail, fax, or in person at the Garden’s national headquarters, unless otherwise indicated, at:

NTBG
Attn: Human Resources
3530 Papalina Road
Kalaheo, HI 96741
Fax (808) 332-9765
(808) 332-7324, Ext. 229

Applications may be submitted via email to careers@ntbg.org in PDF format. All jobs are posted or removed on a timely basis.